Privacy Policy

This privacy policy explains how Sunshine Coast Retaining Walls (“we”, “us”, “our”) collects, uses, stores and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or contacting us, you agree to the practices described below.

What Information We Collect

We only collect personal information that is reasonably necessary to provide our services. This typically includes your name, phone number, email address, property or project address, and any details you choose to share about your retaining wall project. When you use our website, we may also collect non-identifying technical information such as your browser type, device and general location through standard analytics and cookies.

How We Collect It

We collect personal information directly from you — when you complete our free quote form, call us, email us, or otherwise get in touch. We collect website usage information automatically through analytics tools when you browse the site.

Why We Collect and Use It

We use your personal information to respond to your enquiries and quote requests, to arrange and carry out the services you ask us to provide, to communicate with you about your project, and to improve our website and services. We will not use your information for unrelated purposes without your consent.

Disclosure of Your Information

We do not sell your personal information. We may disclose your information to the qualified tradespeople and contractors we work with to carry out or quote on your project, and to trusted third-party service providers who help us operate — for example, our website hosting and email providers. We may also disclose information where required or authorised by law. Where we share information, we take reasonable steps to ensure it is handled appropriately.

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. While no method of transmission or storage is completely secure, we use appropriate measures to safeguard your information and retain it only for as long as it is needed for the purposes described in this policy or as required by law.

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can set your browser to refuse cookies, although some parts of the site may not work as intended if you do.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below and we will respond within a reasonable time.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page, and your continued use of our website after a change indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@retainingsuncoast.com.au.